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24
Mar 11

SxSW Interactive: A federated future?

It’s a week now since I got off the plane home from my second SxSW Interactive. I’ve primarily spent the intervening time catching up with work, but it’s also provided a little space to read a few other peoples’ take on the event, to listen to the Tech Weekly podcast that the Guardian produced at the event, and to look out for patterns.

It seems I was far from alone in starting this year’s South By complaining about the size, but then finding that that subsided as the week wore on. It definitely had a very different feel from just two years ago (and even then people were commenting on how big it was). With events spread around town, distance between talks was a very real consideration in choosing what to go to. Or whether to go to anything at all. Most of the central food establishments had intimidating queues.

There was clearly a scaling problem. But as time wore on the usual “must go to panels” panic subsided into a focus on talking to people and enjoying Austin, and the hidden gems revealed themselves. We discovered that our friends had discovered the quality of the coffee served by Matt and his team at Frank, and that hanging around the front of that establishment was a good way to find people. And of course we fired up Foursquare, which suddenly opened up a lot more of what was going on.

(not firing up Foursquare until a couple of days in may count as my biggest blunder of SxSW 2011 – I installed it at SxSW 2009, used it for a while after it launched in London, and then abandoned it a year ago. In its home territory of a huge tech conference it is a useful tool, and the new ‘social atlas’ features are well put together)

Kellan’s point that this was the first anti-social SxSW, where public declaration was replaced by small group sharing, seems to have been borne out, at least in the way Foursquare almost entirely replaced use of twitter for letting people know where you were.

A pivotal moment for me came in the session on Edinburgh, Austin & The Future of Festivals where a comment was made that perhaps SxSW hasn’t grown too big, it’s just not yet big enough. Pointing to the example of the Edinburgh fringe, the commenter appeared to be suggesting a new feel for the event as it began to spill out of the convention centre and a new equilibrium that might follow. I found that a pretty compelling idea, and one that I mentioned to a number of people (including Adam Greenfield, who has subsequently touched on the point on the Urbanscale blog).

For me that chimed with the fact that one of the most interesting events (and one that I missed) was the fringe session run by Etsy on ‘code as craft‘. It sat alongside SxSW, a few blocks from the convention centre, but it wasn’t an official event and didn’t require a badge. Combine that with another pertinent post from Kellan suggesting that AirBnB was the breakout app of SxSW as it provided accommodation when the hotels were overflowing (it worked very well for us) and you do have strong hints at a more distributed SxSW Interactive. It’s going to require a lot of work from a lot of people, some letting go on the part of the core organisers. But as I discovered on my last day in Austin, it’s not at all dissimilar to the way SxSW Music went years ago.


One thing I would love to see–but almost certainly won’t have time for myself–would be some mapping of how people navigated SxSW. It seems like Lanyrd, Sched, and a few others have a whole pile of data that could be combined with twitter networks to give a sense of what patterns there are in how people choose their sessions. I didn’t like the “streams” in the programme at all, but it certainly felt like there were common themes running through the schedules of a lot of people I knew. Anyone want to take a stab at that? It could be useful for next year’s conference programming team.


11
Mar 11

Fair Trade Letter Forms

Ben wrote a piece about a typeface that a lot of people in the UK will have seen around, and are hopefully seeing a lot of at the moment. It’s the one being used by the Fairtrade Foundation on all their materials, and it’s really quite nice. We don’t often hear the stories behind fonts, but since Fair Trade is in large part about hearing the stories behind things we take for granted it’s good to hear this one. So head over to Noisy Decent Graphics and have a read.


6
Mar 11

Week 182

So I’ve clearly fallen off the weeknote wagon. A big, new, exciting project came up a few weeks back and almost everything has slipped as we’ve dug into it. We’re working with a much bigger team than usual, in a different location to usual. It’s quite a change.

There has been time to slip out one new site: a simple presence for Sheridan Tongue’s soundtracks to the BBC series Wonders of the Universe. Sheridan’s contributed the score for both Brian Cox’s “Wonders” series (the latter of which is on TV as I write this) and it’s been great to work with him on getting the site together.

There’s another reason I’ve not been writing here, which is that my writing time and energies are currently distracted by a growing 750words habit. For years I’ve meant to set some time aside each day to write, and at present that site and it’s daily email reminders are working pretty well to make that happen. Hopefully in time it’ll spill over into more frequent blogging, but for now it’s providing a very helpful space to step back and reflect each day.


13
Feb 11

Week 179

A few less meetings this week, but one of those I did squeeze in has led to some fairly rapid results. Tomorrow I’ll be heading down to Lambeth to get started on an intensive project that will occupy most of my time till May. It’s very exciting but a bit hush-hush so I’ll have to be careful what I blog.

With that lined up the focus has been on clearing the decks (but not, unfortunately, writing the many blog entries I’ve been meaning to get to).

The past week saw four recent projects signed off, another’s with a client for testing, and a sixth finally feeling like it’s on track for completion. When there are quite a few projects bouncing around it always seems like there’s one that loses out and in this case it was an especially complex one that got a bit snarled up. But one especially tricky issue is resolved, and it’s picking up from there.

I suspect the coming weeks are going to be pretty hectic, so I also spent a little time simplifying a few things. With all the projects we have kicking around there can be a lot of maintenance work to do, and simplifying and automating that as far as possible is essential to remain sane. I just must make sure I renew my passport so I make it to SxSW.


18
Apr 10

Creatives, whether people or cities

Adam Greenfield’s shared some thoughts in advance of his talk for the World Congress on Information Technology:

People are creative; industries, not so much. And cities?.

The sprawling cohort Florida anoints as creative for the purposes of making his case have so little in common otherwise that it’s hard to ever imagine them constituting a coherent constituency, voting bloc, market or audience.

I also wish somebody would tell me just which fields of human endeavor constitute these supposed “creative industries.” The laundry list of criteria that have been advanced strikes me as more self-congratulatory than diagnostically useful…

I’ve been bothered for some time by uses (inspired by Richard Florida or not) of “creatives” that seem to imply a group set apart who garner some special set of entitlements. [Such thinking was particularly clear in the twitter chatter about the Digital Economy Bill a couple of weeks ago]. Adam nails some of that here, coupling it with the usual sensible thinking about urban policy.


20
Jun 09

NPR Backstory: Using twitter to contextualise news

I really liked this story about the NPRbackstory twitter account. The panel at SxSW about newspaper APIs (which NPR was tagged onto) was one of the highlights, filled with promise, and it’s good to hear about a tangible (albeit experimental) use of one of those APIs to begin to contextualise breaking news.

All too often we lack the memory or the back-knowledge to appropriately interpret the stories that dominate the news (I was a little surprised and disappointed that the BBC stories about Khamnei’s comments on Britain didn’t note that “blame the British” is a common off-hand comment in Iran). News organisations often have vast resources that could help us develop some of that back-knowledge but they’re under-utilised. It’s rarely helpfully presented by web-based news outlets, but for a radio station it’s particularly hard to get that out. Twitter provides a nice way of passing on some tidbits and it’s great that NPR are using it for more than driving traffic to their very latest content.


12
Oct 08

Route Blogging

Not the bus we were waiting forAt dConstruct in Brighton last month Steven Johnson talked at length about his startup, outside.in, that collects together place-blogs to display aggregates commentary and information on a block, neighbourhood and city level. The site is US-only at the moment, which made it a curious presentation for a largely non-US audience. Their toolset for extracting geographical information from blog entries is impressive, but a number of us were talking afterwards about what the real value of such aggregation is for those who might already live in an information-rich or tightly knit neighbourhood.

I find outside.in handy for keeping up with news from Grand Rapids now that I no longer live there, but even if it were available in the UK I suspect its main use would be for identifying other local people rather than learning what’s going on. And even then, there are existing community discussion groups and other fora that work well.

What would seem really compelling is a way to connect with the places that only get our partial attention. A couple of times a week I take a bus past a local leisure centre. It’s not somewhere that I’m likely to use at the moment, but with big life changes coming up it may be somewhere I’m more interested in before long. It wasn’t until after the fact that I saw that it was the centre of some controversial planning decisions, far too late to engage in the debate.

We all travel along a variety of paths all the time. Often only a few of the places on our routes get much of our attention, but most of them are of some importance to us. I’d really like to have a site that was aware of my most common (or preferred) routes and helped me engage with them more deeply. Presumably it wouldn’t be much more work than that outside.in does to assemble place-blogs. That geo-data just needs to be mapped to a trajectory rather than a simple locale.


7
Jun 08

How to use twitter?

I was pleased a few months back to see Calvin College sign up for twiter. A small college in the Michigan town where I lived for three years up until last summer, the college is my wife’s former employer, a previous client of mine, and a place that dominated quite a bit of our social life in Grand Rapids. Twitter seemed a simple way to keep up with what was going on without much effort. But within a couple of months I stopped following them, partly out of frustration with some recent political developments on the campus but primarily because their twitter presence felt far too much like an anonymous broadcast, and close to an abuse of the medium.

It’s an example I’ve had on my mind while pondering the possibilities for official twitter usage at Greenbelt. Twitter is easy to use as a broadcast medium, and (recent stability concerns aside) works very well for getting messages out quickly to those who choose to hear them, but to treat it solely that way fails to engage with the realities of how it’s used, or the set of expectations that have emerged within the community of its users.

There are contexts in which a broadcast-only approach can work. The automated twitter feeds for things like Tower Bridge and Low Flying Rocks are quite understandably just broadcasting updates. They represent inanimate objects and are simple prototypes of how a system like twitter can change the way we interact with such objects. At the same time the way that the Mars Phoenix twitter account has been used has been fascinating, making use of the fact that there are human intermediaries involved to engage with its audience and answer questions.

Barack Obama‘s account has been broadcast-only so far. I find that far more understandable as a campaign schedule of the sort he lives within doesn’t make engagement easy, but also a little disappointing as that aspect of politics desparately needs more interaction and transparency. The Downing Street account occasionally offers responses and it’d be good to see that from the Obama team, along with some information on how Obama’s tweets come to be. Are they along the lines of John Edwards‘ which I’m told were approved in communications team meetings but sent by the candidate himself, or is there some other process/person making it happen?

I’ve been enjoying the Channel4News offering lately. That too has yet to respond to any of its followers (so far as I’ve seen), but the slightly irreverent tone of some of the posts really helps give some insight into how their editorial process works, how things shift through the day, and the fact that they don’t take themselves entirely seriously.

The recent Innovation Edge conference and Social Innovation Camp made pretty good use of twitter. In the former case it was entirely focussed on the day of the event, but modelled good interaction between official-tweeter and those in the audience also using twitter. What it was lacking was some transparency: it wasn’t until after the event that it became clear who was posting on behalf of the event. SI Camp has continued to operate, and it’s a good way to keep up with the thinking and projects that have stemmed from the camp. At the event it offered a really good communications channel, identifying different groups’ needs and interesting comments, but since then it’s not been clear if it’s a personal account or entirely focussed on the followup to the event. Some clarity there would be helpful.

Obviously any high profile use of twitter shouldn’t be expected to respond to every message sent its way, but setting expectations and demonstrating some engagement with the conversation is vital for any user whose tweets aren’t entirely automated. Establishing transparency by identifying who is actually doing the posting is very helpful, whether per post (eg. “(from @jystewart)”) or simply in the bio (“with posts of official news, gathered by X, Y and Z”). And it’s probably best to be flexible, and adapt an approach based on how followers respond, just as twitter itself was adapted in response to the community’s use of @replies.


6
Jun 08

Don't imply privacy

Conversations about privacy are an increasingly vital part of any planning process for a membership-driven website. Having been engaged in such a conversation for a new project and fielding support emails for an existing one, it’s been on my mind quite a bit lately.

We’re all managing a lot of personal data, whether we’re running sites that might be described as “social networks” or simply a blog that provides a way to connect up a commenters contributions. On any new project questions inevitably come up about whether or not users should be able to hide their profiles or specific pieces of information, often influenced by the way facebook’s closed walls give a sense of privacy by not letting google index profile data. I’m given to thinking that facebook’s approach has actually hurt such discussions, by implying a level of privacy they don’t really offer.

The problem is that approaches like facebook’s are far more about an illusion of privacy than any actual protection. The artifacts of our online presence, our comments, our photos, etc. and perhaps more importantly our friends’ comments and photos, are never going to be entirely shielded just because we can hide our profiles, but hiding profiles can make us think that protection is there. Similarly attempts by some sites to hide profiles from users who aren’t logged in offers an illusion. Because there’s a hurdle to see your profile it’s tempting to think that it’s protected, but that’s simply not the case.

Our designs need to guide people to be careful about what they’re putting in their profiles rather than having those profiles hidden, and to remember that their online artifacts will last even if the attention given to them dips from its initial high. Unless we’re providing something much more secure than a “hidden” profile, we should avoid the implication that our tools (rather than their behaviour) are what will offer privacy.

[Obviously there are some cases where our architecture needs to work harder to offer privacy, but that's far from the general case]


5
Jun 08

A few thoughts on plurk and twitter

Along with many others I’ve been responding to the recent unreliability of twitter by checking out a few of the alternatives that are out there, particularly the dreadfully named but fairly cute plurk.

Plurk has quickly gained quite a few users but didn’t make a good first impression with me. The first thing that I was asked after signing up was to hand over my IM username and password to allow them to import my contacts. Being asked for passwords for such a purpose isn’t rare, but as Jeremy Keith so eloquently noted, it’s a very bad idea and—as dopplr show—increasingly unnecessary. That the developers ignored those sorts of details in an attempt to quickly build critical mass for their service makes me wonder how in step they are with other ideas of best practice on today’s web.

Plurk Timeline

The timeline view that is plurk’s main interface is a nice idea, but it really doesn’t work as a primary way in to your data. Not only is there no fallback when javascript is switched off (neither progressive enhancement or graceful degradation here) but it quickly gets cluttered and when a “thread” gets large it proves very slow. The mobile interface, and per thread interface (as seen for jenny’s collaborative storytelling experiment) are an improvement but they lack the simplicity (elegance?) that twitter offers.

Rather than building a more robust twitter, plurk have experimented with new features, and in itself that’s a good thing. The icons are amusing, the timeline’s a nice visualisation for a small number of messages, and the threaded view works fairly well in very specific contexts. But the essential strengths of twitter—its open API, the way its team adapted the service based on how its users were interacting—aren’t there. And as Lloyd pointed out it requires too much “total attention.” With less focus on flow (and no sign of an open API that would allow clients like twitterific) it can’t become part of the general ambient noise of your day. And as Stowe Boyd observed most of the UI niceties would be pretty easy to layer on top of twitter using its API.

Can anything displace twitter in the near future and claim the space it currently owns?

On one level, we don’t yet need to ask that question as while twitter is a big part of the lives of many of us, the space it occupies is still pretty small and there are no guarantees as to how or even whether it will grow to the scale of facebook et al.

On another, I suspect that the next step from twitter is not a competing service, whatever fancy new features they offer, but is instead a shift from twitter-as-product to a far more distributed architecture that recognises that tools that help us engage with “the flow” of online chatter are a significant part of the infrastructure of how we live on the web, and so need to be built as infrastructure.